職務說明：

This role is responsible for providing day-to-day support and maintenance of computers and IT equipment to ensure the stable operation of the company’s information systems. The position also assists end users in resolving technical issues. Responsibilities include installation, configuration, and management of computer equipment, end-user support, IT asset control, and implementation of information security policies to support smooth business operations.

【Key Responsibilities】
1. Install, configure, and maintain end-user devices, including desktops, laptops, printers, video conferencing systems, and other peripherals.
2. Diagnose and resolve common hardware, software, and network connectivity issues in a timely manner to ensure stable system performance.
3. Assist in implementing information security policies and procedures (e.g., account management, device encryption, antivirus monitoring, and patch management).
4. Deploy and upgrade operating systems (Windows/macOS/Linux) and execute hardware refresh and replacement plans for legacy equipment.
5. Manage and maintain the IT asset inventory, tracking equipment lifecycle, change records, and inventory status.
6. Develop and maintain IT operation manuals, technical support guides, FAQs, and other knowledge base documentation.
7. Conduct regular inspections and provide support for conference room equipment to ensure meeting quality and stability.
8. Coordinate with external vendors to handle repair requests and technical support services.
9. Participate in IT projects by providing technical recommendations and execution support.
10. Maintain IT equipment in production areas to ensure stable system operations and alignment with production-related IT requirements.
11. Provide shift coverage, overtime support, or emergency assistance as needed.

本職位負責日常電腦及資訊設備的支援與維護，確保公司資訊系統穩定運作，並協助使用者解決技術問題。工作內容涵蓋電腦設備的安裝、設定與管理、使用者端支援、資訊資產控管，以及配合資訊安全政策之落實，支援整體業務營運順暢。

【主要工作職責】
1.安裝、設定與維護終端用戶設備（包含桌上型電腦、筆記型電腦、印表機、視訊會議設備等週邊）。
2.即時診斷並處理硬體、軟體及網路連線等常見問題，確保設備運作穩定。
3.協助執行資訊安全相關政策與流程（如帳號管理、設備加密、防毒軟體監控及修補管理）。
4.部署與升級作業系統（Windows/macOS/Linux），並執行老舊設備汰換與替換計畫。
5.管理與維護資訊資產清冊，追蹤設備生命週期、異動紀錄與庫存狀態。
6.撰寫與維護各類IT操作手冊、技術支援指引與FAQ等知識文件。
7.定期檢查與支援會議設備使用，確保開會品質與穩定性。
8.協助對接外部供應商，處理設備維修申請與技術支援。
9.參與各項資訊專案推動，提供技術建議並執行支援。
10.維護生產區域的資訊設備，確保相關系統與設備穩定運作並配合生產資訊需求。
11.視需要配合排班、加班或緊急支援任務。

專業能力：

【Professional Skills】
1. Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
2. Strong familiarity with the Windows operating system, with basic working knowledge of Linux and macOS.
3. Solid understanding of computer hardware architecture and network fundamentals, with hands-on troubleshooting experience.
4. Strong documentation skills with the ability to develop and follow structured processes.
5. Experience with low-code development platforms.

【Preferred Qualifications】
1. Relevant IT certifications such as MOS, CompTIA A+, ITIL, ServiceNow Certified System Administrator, or Computer Hardware Technician certification are a plus.
2. Prior IT support experience in large enterprises or multinational companies is preferred.


【專業技能】
1. 熟悉 Microsoft Office（Word、Excel、PowerPoint）
2. 熟悉 Windows 作業系統，具備基本 Linux 和 macOS 操作經驗
3. 具電腦硬體架構、網路通訊基本知識與實務故障排除經驗
4. 具備良好文件撰寫能力與流程規劃習慣
5. Low-code（低程式碼）開發

【加分條件】
1. 擁有相關資訊證照（如 MOS、CompTIA A+、ITIL、 ServiceNow Certified System Administrator、 電腦硬體裝修) 尤佳
2. 曾有大型企業或跨國公司 IT 支援經驗者尤佳

職能特質：

【Work Attitude & Traits】
1. Proactive, responsible, and eager to learn new technologies.
2. Strong communication skills and a collaborative team player.
3. Customer service-oriented with strong problem-solving abilities.
4. Flexible and able to support cross-functional teams as needed.

【工作態度與特質】
1. 積極主動、責任感強，願意學習新技術
2. 具備良好溝通能力與團隊合作精神
3. 具備客戶服務導向與問題解決能力
4. 能配合彈性工作安排與支援跨部門需求