職務說明：

1. Serve as the primary point of contact for customer quality-related issues.

2. Lead process improvement projects for OEM customers, independently manage in-process quality issues, and facilitate cross-functional communication.

3. Develop and establish quality systems and documentation for new products and processes.

4. Utilize the 8D methodology to drive root cause analysis and problem resolution.

5. Develop and execute Failure Analysis (FA) plans for customer-returned samples.

6. Coordinate and manage customer audits.

7. Lead and execute Continuous Improvement Projects (CIP).

1. 擔任客戶品質相關議題之主要聯絡窗口。

2. 主導 OEM 客戶製程改善專案，獨立追蹤與處理製程品質問題，並協調跨部門溝通與合作。

3. 建立新產品及新製程之品質系統與相關文件。

4. 運用 8D 方法執行問題分析、根因調查及矯正改善措施。

5. 建立並執行客戶退回樣品之失效分析（FA）計畫。

6. 規劃、協調並執行客戶稽核作業。

7. 主導並執行持續改善專案（CIP）。

專業能力：

• Available for business travel as needed, up to once per year.
• Strong English communication skills are required, with the ability to effectively communicate with overseas customers and stakeholders.
• Well-versed in QC tools and methodologies, including SPC, FMEA, MSA, Six Sigma, and 8D.
• Familiar with SMT processes and industry standards, including IPC, JEDEC, and ISO.
• Experience in reliability testing and failure analysis at both the PCBA and component levels.

• 可配合業務需求出差，每年最多一次。
• 具備良好的英文溝通能力，能有效與海外客戶及利害關係人進行口頭及書面溝通。
• 熟悉品質管理工具與方法，包括 SPC、FMEA、MSA、Six Sigma 及 8D。
• 熟悉 SMT 製程及相關產業標準，包括 IPC、JEDEC 及 ISO。
• 具備 PCBA 與電子元件層級之可靠度測試及失效分析經驗。

職能特質：

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應具備證照

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